⚠️ Product recall campaign
We will be away for a few days during the holiday season (December 23rd to January 2nd). During this period, our manufacturing facilities will be running at full capacity to produce the products needed to make the necessary standard exchanges. We have set up tools to coordinate operations as well as possible, but we are aware that the situation can be problematic, and that some questions may remain. Following the first feedbacks, here is an extract of the recurrent questions and answers.
- The country I live in is not listed on your form, what should I do?
- I have just received a text message and an email for a product recall, but the code is unclear for me
- Can I get a new pair of check piece before I send the defective pair back to you?
- I made custom modification in my bridle cheek piece, is this a problem for the exchange?
- I received the form, but it doesn't work
- I did not receive an email with the form
- Do I have to pay for the transportation costs?
- How do I return my product?
- Your system is complicated, I would prefer to be called
- I filled in my form with a delivery address, but I need to change it
- My bridle is concerned, regarding a part that I do not know how to identify, I am worried, should I send back the complete article?
- I don't know which item to send back because I have several identical items
- I received the reminder email, but not my friend who uses the same products
- How long does it take to replace my defective equipment?
- I did not receive my return label within the indicated time