If you have received the wrong item or it is damaged, you must return it for an exchange or a refund. To do so, download and print the return form below, fill it in and enclose it with your returned item.
European orders & UK (except Germany): download return form
Germany order: download return form
Please ask our customer services department for a prepaid label if you wish to return your item to us free of charge.
Please note: if you return the item at your own expense the return postage will not, under any circumstances, be refunded
N.B. : Returned items are accepted up to 14 days after receipt of your order (see our terms and conditions of sale).
Each product must be returned unused (not oiled or greased) in its original packaging.