If your order is for an accessory or a pre-owned saddle:
1. Your order is ‘Pending’: contact the customer service department as soon as possible by calling +33 (0)5 53 60 72 70, to cancel your order. You must provide your order number.
2. It isn’t possible to cancel an order with any other status, because this indicates that it is being prepared and/or has already been sent. This order must be returned by you as soon as you receive it.
If your order is for a new saddle:
It is impossible to cancel an order for a new saddle (see the terms and conditions).